For hard-core travelers, only one kind of airline ticket will do

Written by admin on March 19, 2009 – 8:34 pm -

Let’s face it: These days, most people are cutting back on travel costs. But if you’re conducting business, there are times when you have no choice but to bite the bullet and go.

This is especially true if you’re dealing with clients or suppliers in foreign countries where you must press the flesh to get a deal done.

Frequently, it’s less expensive to purchase Around the World (RTW) tickets rather than going from here to there. Some road warriors have more than one open ticket going simultaneously. Thank goodness I don’t need to do that type of travel, but I fully admit to being a get up and go travel addict and love to visit old and new places.

I’ve finally found a savior and have delegated the worries to them. I was especially glad when I went to Asia this past December and the airport in Bangkok was closed. I had to be rerouted and rerouted again. Imperial American Express Travel Services was on the ball and sent me emails (as well as calling) to ensure I wasn’t going to be stranded. If I had been planning the logistics myself, I would have been a nervous wreck. As it was, it was only inconvenient. But hey, I wouldn’t have seen Singapore if something hadn’t gone awry.

Imperial American Express Travel Services is based in Canada, which gives them a definite advantage over U.S. agencies. What I learned is that if an Around the World trip originates in a county that costs less, most tickets are required to be raised to the (higher) U.S fare. For some reason, and I’m not going to refute it, Canada is the exception.

People taking long haul flights would rather travel business class or first class, and you can’t blame them if they’re going to be spending hours in route.

The airlines (with their partners) can and do offer RTW trips. But each time I’ve tried to book one, I’ve never been able to find the best price if I’ve wanted to make any detours. Unless you’re really savvy and have a slide rule coupled with a computer for a brain, you can spend not just hours, but days, planning the air portion. This agency has managed to ticket me in business class for less than coach class would have cost had I been doing the travel planning myself.

When friends and family inquire how I afford to indulge in my passion for travel, I advise them to access Imperial American Express Travel Service’s site and specify their itinerary needs.  With all of the promotions, advanced purchase requirements and rebate stipulations, there’s no way I can possibly compete with these pros. They have had the pleasure of planning four trips for me. If they can survive my constant emails, they deserve to be nominated for sainthood.

I’d much rather book the hotels where I want to stay, the sights I want to see and leave the air details to a company that has resources I simply don’t and will never have.

Karen Fawcett is president of BonjourParis.

Editor’s note: is an online agency that specialized in RTW tickets. It might be another option.

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Posted in Consumer Traveler |

Do you really want to eat after midnight on long-haul flights?

Written by admin on November 24, 2008 – 12:54 pm -

Why do airlines insist on feeding passengers when it’s long after the dinner hour?  Even after midnight? If passengers haven’t already eaten, it’s because they don’t want to. That is, of course, with the proviso that passengers are fed at all, which is rarely the case when when winging across the country on a domestic flight (except on Continental).

Perhaps you have an answer, but I don’t get it. Most people, it would seem, who board planes at midnight or later, prefer to sleep. Three course meals are rarely on their minds. Flight attendants I know can confirm that passengers may want a drink or two (only for medicinal purposes) to help them doze off. But food isn’t of much interest.

During the past week, I have flown on two long-haul flights that departed after midnight. I was fortunate to be able to upgrade to business class with frequent flier miles. The business-class sections on both legs of each trip were full and most passengers were asleep within minutes after the captain announced it was OK to sit back, recline and relax.

There’s another dining conundrum that in my experience U.S. carriers fail to address. After sleeping for six or seven hours, I wake up ravenous. I don’t expect or want a full dinner. But how about something more substantial than potato chips and chocolate bars? On the last 15-hour-long business class flight I took, I had to beg for a sandwich, which was hijacked by an accommodating flight attendant who raided the first class galley.

After comparing U.S. flights to the ones I recently took on Open Skies from Kennedy to Paris, I shot an email to Chris Vukelich, an executive with the airline. I asked him about shifting the dining timetables.

His response was short and to the point. “Most airlines in business class provide some flexibility when it comes to eating. British Airways offers a program called “Raid the Larder” which allows Club World passengers to choose from sandwiches and other items when they want to eat, even if they have had the regularly scheduled meal or chose not to eat it. The lack of flexibility by most U.S. carriers to their business class passengers is incredible.”

Other airlines, such as both Virgin and BA, provide pre-flight meals in the business/first-class lounge. Passengers can then go right to sleep after take-off. These pre-flight meals are perfect when flying on relatively short overnight hops such as Boston-London or NY-London.

When traveling in Asia, I find it’s worth maintaining a club pass for entrance to business class lounges. These lounges normally offer passengers breakfast, lunch and dinner finger food. They also provide snacks, free alcoholic drinks and free Internet access.

When traveling on Asian airlines, if passengers awaken mid-flight, there is always something to nibble on, no matter the hour. In addition, the staff is gracious about serving a hungry passenger in their seat if the passenger requests.

On most U.S. airlines, passengers often come away with the feeling they’re imposing on the staff.

What is wrong with this picture? There’s cost cutting, but it rarely feels like passengers are the priority. U.S. airlines should learn that it doesn’t take much to buy loyalty but it’s up to the airlines to make the additional efforts.

No one relishes feeling like cattle. Heck, even cattle aren’t fed after midnight.

Karen Fawcett is president of BonjourParis

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Posted in Consumer Traveler |